Position: Guest Assistant
Job Description:
Responsible for professionally ensuring the happiness, comfort, convenience and satisfaction of all patrons by meeting and/or anticipating their needs while guests of our hotel. your duties include:
- SMILES and WELCOMES all patrons, in person, telephonically and/or electronically
- Greets, registers, and assigns rooms to guests
- Answers calls, makes reservations, transfers calls to guest rooms
- Learns hotel facilities and amenities and communicate important ones during check-in
- Attitude and behavior should be oriented towards delivering SUPERIOR SERVICE
- Demonstrates knowledge of local attractions and provide clear directions to popular destinations. Provides written directions and maps where necessary
- Demonstrates familiarity with several local restaurants, locations and directions
- Exhibits confidence in handling guests’ questions, issues and concerns, and take ownership in meeting guests’ needs in a calm, efficient and professional manner
- Assists guests with tours, shows and restaurants’ reservations and arrange transportation for the guests when needed
- Reconciles Shift accounts
- Collects payment of Guest Bills
- Sundry/gift shop Cashier
- Responds to the direction of the general manager, assistant general manager and/or desk supervisor
- Works closely with housekeeping and maintenance departments to maintain status of rooms’ readiness, proper function and guest requests.
- Always adhere to all company policies and procedures
Qualification: Minimum Associate’s Degree and pervious Front Desk experience is desirable
Please send your resume to us at khem.babbar@bwhenderson.com or provide the information in the form below:
